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TROLIS - Ticket reservation system for the ferry lines
Introduction
TROLIS - Ticket Reservation On-Line Internet System is a
ticket reservation system for passenger ferry lines. The word Internet in this abbreviation has
important role - system is optimised for maximum performance for remote work through various Internet connections
from anywhere. This system uses so-called "Application Server" technology, which gives
full impression, that you're working from the local network,
even if the database server locates thousands miles away from you.
In addition, TROLIS also has a traditional (for such application class) interface -
with direct terminal access, which can be used by small agencies without purchasing full-featured
client application. As from version 4, TROLIS.NET -
WEB-based reservation interface is available for all agencies, which replased old-style terminal application.
There are several options of installing TROLIS client:
- Win95/98/NT/2000/XP client with Application Server access
- UNIX terminal client with direct database access
- UNIX terminal client with Application Server access
- Internet cgi-client with direct access - TROLIS.NET
Main system features
TROLIS system is designed to provide following main functions:
Common (user):
- preliminary and final place reservation
- bookings with "open date"
- ticket price calculation, according to existing tariffs
- searching for any earlier formed bookings
- booking confirmation list printing
- bookings on behalf of another agency (only for privileged agents)
- preliminary and final passenger and transport lists
- passengers and cars check-in
- ticket sales reports for agency and for ship owner
- passengers and cars traffic statistic reports (through the WEB interface)
Special (system) features:
- managing voyages, ferry lines, vessels, ports, etc.
- generation of new voyages
- managing plans of cabins, cabin categories, as well as control of free and reserved places
- creating and managing tariffs for every vessel by season and in a range of dates
- managing agencies (commission rates, access rights) and individual users (agents)
- restricting access to each ferry lines for each agency
Some special "TROLIS" system features and fundamental differences from other similar systems
System's booking module works in WYSIWYG (What You See Is What You Get) manner.
Working with it looks like working with certain text editor, where you can either save your work,
or discard all your changes. Each change of particular booking is kept in the history with the date, time,
agent and agency, which had acted this booking. Reservation algorithm always operates
in a stateless mode (without knowing the previous state), which allows it to work very fast.
This also decreases overall amount of transferred data between client application and server database,
which is essential when working through Internet.
Each user (agent) of the system belongs to one and only one agency, so this simplifies an
authentification of users, hence the system correctly determines which agency the booking belongs to,
It helps then in creating financial and sales reports. Agents of privileged agencies additionally can create booking on behalf
of any other agency, assigning it to that agency. This possibility added to the system for those situations,
when some agencies cannot get direct access to the system (due to connection problems for example) or doesn't
have reservation application at all.
Privileged agencies also have full access to all booking of all agencies, being able to edit
these bookings, change categories of cabins, number of places and even cancel unwanted bookings or tickets.
All these actions also are kept in the history, so every agency can always see all information about
all booking manipulations and modifications - who and when. Usually privileged agencies are ferry operator's agency
and those, who make check-ins.
TROLIS V4.3 system is developed using PROGRESS(tm) RDBMS V8.3/9.1. Application Server technology gives
very fast access to the database, using any kind of Internet connection.
Trolis system has several installation options for the ship owners and agencies.
Apart from server-side installation, which is necessary for ship owner (operator), there are three other options:
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Smart agent license, using extra replicating databases - for main (general) agencies,
which performs all reservation functions, including ticket reforming and check-ins.
End-agent license - for small travel agencies, which have considerable amount of bookings.
The full-featured WinXX client will be installed for those agencies.
End-user license - for small points of sell with little amount of bookings per day.
The terminal client software is usually installed for this case,
and there is also possible to use WEB-based reservation interface.
TROLIS documentation
You can find more detail information on TROLIS system in the user's (agent's) manual, which is by now
available in Lithuanian, Russian and English languages. This user manual exists in following formats:
Note: Postscript manual is compressed using GNU 'gzip' program. Windows users may want to use WinZip program to
extract the file.
The Lithuanian version of user manual exists only in HTML form. It will be available in other formats in the future.
Questions, comments, suggestions
You can send all comments or questions, regarding the TROLIS reservation system, to
the addresses, that are listed in our contacts page.
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Lithuanian
